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| 1. How satisfied are you with the following:
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| Your unit/home?: |
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| Your property/building?: |
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| Your neighborhood?: |
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| Your property/building's management?: |
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| 2. Based on your experience, how satisfied are you with:
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| How easy it was to request repairs?: |
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| How well were the repairs done?: |
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| How well you were treated by the person you contacted for repairs?: |
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| How well you were treated by the person doing the repairs?: |
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| 3. Do you think management provides you enough information about:
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| Maintenance and repair (for example, water shut-off, boiler shut-down, modernization activities)?: |
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| The rules of your lease?: |
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| Meetings and events?: |
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| 4. Do you think management is:
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| Responsive to your questions and concerns?: |
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| Courteous and professional with you?: |
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| Supportive of your resident/tenant organization?: |
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| 5. How safe do you feel from crime?:
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| In your unit/home?: |
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| In your building?: |
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| Outside in your development: |
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| In your surrounding neighborhood: |
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| 6. Which issues you think contribute most to crime in your property?:
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| (Pick up to three): |
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| 7. How satisfied are you with the upkeep of the following areas in your property:
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| Common areas (for example, stairways, walkways, hallways, etc.)?: |
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| Exterior of buildings?: |
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| Parking areas?: |
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| Recreation areas (for example, playgrounds and other outside facilities)?: |
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| 8. How often, if at all, are any of the following a problem in your property:
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| Abandoned cars?: |
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| Broken glass?: |
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| Graffiti?: |
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| Noise?: |
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| Rodents and insects (indoors)?: |
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| Trash/litter?: |
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| Vacant units?: |
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| Responses to the following questions are optional. We appreciate your coopreration. All responses are confidential.:
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| What is your gender?: |
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| How old are you?: |
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| What is your race (mark all that apply)?: |
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| What is your ethnicity?: |
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| How long have you lived in your housing property?: |
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