Lead with Customer Service

How will BHA address customer service from 2025-2029?

• Institutionalize and report back on resident wide survey on BHA programs and services.
• Adopt and implement best practices in design and web accessibility on the BHA website.
• Develop and implement an annual customer service oriented training series for all BHA staff.
• Implement a comprehensive training program for all housing programs staff to improve. knowledge of policies, procedures, and cultural competency skills.
• Enhance applicant experience by reducing the average number of days in the screening process from the current average to 30 days.
• Close 95% of resident-initiated work orders in 60 days (exception for emergency related work orders).

home linkDepartments Administration 5 Year Plan, Future of the BHA Lead with customer service

Lead with Customer Service

How will BHA address customer service from 2025-2029?


• Institutionalize and report back on resident wide survey on BHA programs and services.
• Adopt and implement best practices in design and web accessibility on the BHA website.
• Develop and implement an annual customer service oriented training series for all BHA staff.
• Implement a comprehensive training program for all housing programs staff to improve. knowledge of policies, procedures, and cultural competency skills.
• Enhance applicant experience by reducing the average number of days in the screening process from the current average to 30 days.
• Close 95% of resident-initiated work orders in 60 days (exception for emergency related work orders).
Lead with customer service
Departments

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