Boston Housing Authority

Departments > Grievances and Appeals

Department of Grievances and Appeals

The Department of Grievances and Appeals conducts administrative hearings when requested by Boston Housing Authority (BHA) applicants and residents to review certain BHA actions.

Appeals requested by applicants and Section 8 participants are referred to as “informal hearings” or “informal reviews.” These appeals are heard and decided by Hearing Officers. Appeals requested by public housing residents are referred to as “grievance hearings” and are heard and decided either by BHA's Grievance Panel or Hearing Officers. 

The Department of Grievances and Appeals does not review complaints about BHA staff members or landlords.

Phone: (617) 988-4579
TTY: (800) 545-1833 ext. 420
Email the Department of Grievances and Appeals