Waiting List Analyst

Unit: Teamster

Grade: 9A

Salary Range: Starting Salary: $69,890.24

Posting Date: Friday, January 30, 2026

Application Deadline: Friday, February 13, 2026

Application Procedure: Please submit a cover letter and resume detailing your qualification. No phone calls or letters. Submit your resume, cover letter, and any additional materials to jobs@bostonhousing.org. Deadline: Friday, February 13, 2026. Please be sure to identify the position you are applying for.

General Description: Under general supervision, of the Assistant Director and Director of Admissions, has oversight of the overall administration and maintenance of the BHA's housing programs waiting lists, housing offers process, and the redevelopment relocation transfer process. Directs and/or assists in the development of marketing strategies for BHA's housing programs. Oversees every aspect of the BHA housing programs waiting lists analysis and housing offer process to ensure compliance with BHA Regulations as well as applicable state and federal regulations. Based on an analysis of existing occupancy data, determines the number and types of applications to be referred to the final eligibility screening process and maintain a sufficient pool of screened cases for each reported vacant unit by site and housing program. Responsible for the efficient operation and security of the department's information management system which includes waiting list management and maintenance, and oversees assignment of eligible applicants and transfer applicants to available units in an efficient and timely manner. Interfaces with staff in other BHA departments regarding such matters as marketing, waiting list management, vacancy turnaround and related occupancy matters. Also interfaces with all levels of property management staff regarding housing offers, as well as, housing acceptances and housing refusals. Generates both regularly-scheduled and special reports when requested. Ensures that all files to be placed into final eligibility screening are identified, pulled, and appropriate notices are mailed and filed.

Duties & Responsibilities:

• Analyzes waiting list data on a regular basis and when necessary, prepares or assists in the preparations of marketing initiatives to attract a broad range of applicants for both the Family. Housing Program and the Elderly/Disabled sites.
• Confers with other BHA staff to ensure coordination of all marketing efforts.
• Direct responsibility for the department's information management system, including regular analysis of occupancy data and determines (based on an established model) the number and types of applications by priority category, unit size and special housing need, which need to be referred to the final eligibility screening process and that notices to schedule appointments with the departments' screening staff are mailed in a timely manner.
• Works with MIS staff to design all reports, and is responsible for producing all reports necessary to ensure that offers of housing are made to appropriate applicants (including transfer applicants) and that the assignment of those applicants to available units is made in an efficient and expedient manner to minimize vacancy loss.
• Assists other Authority staff by developing and producing reports providing current waiting list data.
• Interfaces with staff in other Authority departments regarding marketing, waiting list management and other matters related to the general occupancy cycle including but not limited to receiving and processing transfer applications.
• Produces regular and special reports as necessary to update the estimated wait time to reach the screening process by site and by bedroom size.
• Maintains department records as well as applicant files related to the housing offer process in an efficient and secure environment. Daily sorting of the waiting list to ensure waiting list accuracy.
• Locate and review all files before finalizing unit offers and transfers, in order to ensure accuracy regarding approved reasonable accommodation requests and special unit characteristic required.
• Processes housing offers for all housing programs under the Occupancy Department's responsibility.
• Processes Redevelopment Relocation Transfer Requests and respective housing offers to ensure redevelopment construction schedules may be successfully achieved.
• Reviews and makes final decisions on Good Cause requests for housing offer rejections.
• Logs and refers housing offer related reasonable accommodation requests to the appropriate department staff for review and decision making in a timely manner.
• Direct supervision of the Occupancy Department Administrative Aides and other department staff as needed.
• Performs other related duties as required.

Minimum Qualifications & Experience: A high school diploma or GED is required. A Bachelor's Degree is preferred. Experience in the areas of management information systems, business administration or related field is required. Ability to handle multiple priorities as well as the ability to analyze data and recommend new business practices is required. Knowledge of fair housing, good cause, reasonable accommodation and affordable housing regulations including tax credit preferred. Proven experience in a supervisory capacity, leadership role, or other relevant role is preferred. Superior customer service skills, excellent written and oral communication skills, and interpersonal skills preferred. Excellent organizational and time management skills. The ability to set priorities and work independently and efficiently to manage individual responsibilities, as well as, ability to work collaboratively and proactively as a team player to achieve team goals. Ability to relate positively to the public and the commitment to working in a community that values diversity. Demonstrated ability to write and speak effectively as well as a capacity to understand the concerns of individuals and families of low income. Experience in writing programs to extrapolate data from a database is preferred. Multi-lingual preferred. Willingness and ability to accept a wide range of multiple responsibilities, tasks, and interactions in a challenging and often stressful office environment that is fast-paced, while remaining attentive to accuracy of work. Must be CORI certified.
 
BHA BENEFITS: 
BHA’s generous benefits package includes 14 paid holidays, 3 personal days, 2 weeks of vacation, 3 weeks of paid sick leave, MBTA discount, participation in the City’s pension plan, and healthcare through the Commonwealth, and much more.

ABOUT US:
Boston Housing Authority (BHA) fosters sustainable communities by providing quality affordable housing, bringing stability, opportunity, and peace of mind to thousands of low and moderate-income families across Greater Boston and the City of Boston as a whole. As the largest provider of affordable housing in Boston, one of the most expensive cities in the country, BHA understands housing as a crucial platform for individual, household, and community stability. Through our public housing communities and rental assistance programs, BHA provides housing assistance and services to more than 62,000 low and moderate-income households, including families with children, older adults, and individuals with disabilities. As a housing authority, we recognize the historical role that residential segregation has played in the City of Boston. In all aspects of our operations, internally and externally, BHA is committed to breaking down the barriers to justice in housing and related fields that disproportionately impact the communities we serve.

EQUAL OPPORTUNITY:
BHA is a proud to be an Equal Opportunity Employer, and qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, physical or mental disability, genetic information, sexual orientation, gender identity, gender expression, marital status, and military and veteran status, or any other basis protected by local, state or federal law. To the greatest extent possible, it is the policy of BHA to give preference in employment to BHA public housing and leased housing residents, and to low-income persons.