Relocation Manager

Unit: Exempt

Grade: 13

Salary Range: $76,842.50 - $97,087.70

Posting Date: Wednesday, August 20, 2025

Application Deadline: Wednesday, September 3, 2025

Application Procedure: Please submit a cover letter and resume detailing your qualification.  No phone calls or letters. Submit your resume, cover letter, and any additional materials to jobs@bostonhousing.org. Deadline: Wednesday, September 3, 2025.  Please be sure to identify the position you are applying for.

General Description:
ABOUT THE JOB:
Reporting to the Chief of Planning, Construction and Development or their designee, the Relocation Manager will be responsible for managing relocation contracts and stakeholder coordination during development and modernization projects at BHA housing communities. The Relocation Manager will serve as the in-house expert on relocation by ensuring strong coordination across BHA departments and expanding the agency’s capacity to provide resident-centered relocation services.

Duties & Responsibilities:

• Manage relocation contracts including project assignments, invoice processing, vendor training, and overall performance management.
• Strategically manage BHA relocations related to construction.
• Implement BHA occupancy standards, including overhoused and underhoused transfers, during relocation processes.
• Analyze resident data to ensure housing needs are met throughout the relocation process.
• Generate reports on unit availability and features across the BHA public housing portfolio.
• Ensure BHA households receive high quality service during the relocation experience.
• Provide prompt reply of resident, staff, and partner inquiries around relocation. Proactively advocate for and provide continuing advice to support residents.
• Facilitate relocation meetings during planning, construction, and occupancy phases of redevelopment and modernization projects.
• Track transfer and other related housing applications for BHA households receiving relocation services.
• Coordinate with BHA staff as well as the construction team informing them of issues, challenges, and special considerations, and other items as they arise.
• Manage the drafting and distribution of all relocation related communications to residents including required notices, update/change notices and construction information notices.
• Maintain regular contact with key stakeholders throughout the relocation process including post construction to address any remaining construction issues, resident concerns or grievances.
• Prepare, review and submit comprehensive relocation plans and notices in accordance with Uniform Relocation Act, all applicable HUD and EOHLC regulations as well as BHA policies and procedures.
• Perform other related duties as required.

Minimum Qualifications & Experience:
A minimum of five years of experience in a low income housing related field is required. Must possess the ability to manage contracts. Must be highly organized, have great attention to detail and possess strong verbal and written communication skills. Must be familiar with federal and state relocation regulations and requirements. Must demonstrate an ability to manage multiple projects and tasks and adapt well to changing priorities. Must have strong computer skills as well as an ability to handle confidential and sensitive information with great care. Must be able to deliver excellent customer service in a fast-paced environment and treat all constituents with courtesy and professionalism. Excellent clerical, organizational, proofreading and word processing skills. Experience providing relocation services is desired. Experience with public housing and Section 8 program eligibility requirements and processes a plus. Proficiency in a language other than English, especially Spanish, Chinese, and/or Haitian Creole is highly desirable.
 
BHA BENEFITS:
BHA’s generous benefits package includes 14 paid holidays, 4 personal days, 3 weeks of vacation, 3 weeks of paid sick leave, MBTA discount, participation in the City’s pension plan, and healthcare through the Commonwealth, and much more.
 
ABOUT US:
Boston Housing Authority (BHA) fosters sustainable communities by providing quality affordable housing, bringing stability, opportunity, and peace of mind to thousands of low and moderate-income families across Greater Boston and the City of Boston as a whole. As the largest provider of affordable housing in Boston, one of the most expensive cities in the country, BHA understands housing as a crucial platform for individual, household, and community stability. Through our public housing communities and rental assistance programs, BHA provides housing assistance and services to more than 62,000 low and moderate-income households, including families with children, older adults, and individuals with disabilities. As a housing authority, we recognize the historical role that residential segregation has played in the City of Boston. In all aspects of our operations, internally and externally, BHA is committed to breaking down the barriers to justice in housing and related fields that disproportionately impact the communities we serve.
 
EQUAL OPPORTUNITY:
BHA is a proud to be an Equal Opportunity Employer, and qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, physical or mental disability, genetic information, sexual orientation, gender identity, gender expression, marital status, and military and veteran status, or any other basis protected by local, state or federal law. To the greatest extent possible, it is the policy of BHA to give preference in employment to BHA public housing and leased housing residents, and to low-income persons.