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Boston Housing Authority - Civil Rights

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The Office of Civil Rights consists of two units: Fair Housing & Employment and Contract Compliance. The Fair Housing & Employment Unit assists employees and residents in identifying, reviewing, and resolving alleged civil rights and fair housing violations. This unit investigates all instances of discrimination including employee harassment and issues appropriate recommendations. This unit also accepts and assists in the filling out and processing of requests for Reasonable Accommodations made by employees as well as program participants, applicants and tenants.

The Contract Compliance Unit is responsible for ensuring that all contractors are in compliance with prevailing wage requirements, the Authority's Minority Participation Program (MPP) and Minority Women's Business Enterprise (MWBE) program, and Section 3 of the HUD Act of 1968. Click here for more information on Section 3.

The Grievance and Appeals Department is a separate department that conducts administrative hearings on grievance panel appeals, applicant appeals, and proposed Section 8 terminations. You may find information on this department using the left-side navigation pane.

  • Phone: (617) 988-4383
  • 24-hour Civil Rights Hotline: (617) 695-3531
  • TTY Phone: (800) 545-1833 Ext. 420
  • Grievances and Appeals
Civil Rights Information
Civil Rights Guide
BHA civil rights policies and procedures

Civil Rights Protection Plan
This Civil Rights Protection Plan is designed to protect applicants, residents and their visitors from threats, harassment, violence or abuse while they are on BHA property.

Anyone who believes he/she has been victimized by an alleged discriminatory act in violation of his/her civil rights is strongly encouraged to report the incident to the BHA and the Boston Police Department. Employees who observe any act of discrimination must report the incident immediately. Whenever an incident is reported, BHA employees must adhere to the procedures contained herein.

Frequently Asked Questions
Answers to commonly asked civil rights questions

Limited English Proficiency Policy
Mediation Program
Information on how residents work together to solve their differences

Reasonable Accommodation Guidelines for Employment
Reasonable Accommodation & Housing
Information on how the BHA accommodates persons with disabilities.

Section 3
Information for residents and businesses on the BHA Section 3 program.

Translation Services
Information on the BHA Interpreter System

Zero Tolerance Policy
BHA policy on civil rights violations.



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