Boston Housing Authority

Policies > Civil Rights Protection Plan: Graffiti Removal

Civil Rights Protection Plan

Chapter 10:Graffiti Removal

The Housing Manager at each development is responsible for conducting weekly inspections of the development property, including all interior hallways, for the specific purpose of locating bias-related graffiti.  The Housing Manager may designate one or more BHA employees at that development to do all or part of the weekly inspection.  The employee or employees who are designated to perform such inspections must fill out a record confirming the date and location of these weekly inspections, and whether any bias related graffiti was found.  This weekly inspection report must be maintained in the development office, and must be reviewed monthly by the Regional Property Manager.
 
Whenever an employee observes bias-related graffiti, whether pursuant to the above-described weekly inspection duties or otherwise, that employee must report such bias-related graffiti to the Housing Manager or Assistant Manager.  The Housing Manager or Assistant Manager (or if unavailable other administrative staff person in the development office) must, in turn, notify the Regional Property Manager, the Boston Police Department or the BHA Public Safety Department, and the BHA Office of Civil Rights of each incident of bias-related graffiti in writing, using the Administrative Report Form described herein.
 
Promptly upon receiving notice of any bias-related graffiti on development property, the Housing Manager or Assistant Manager, or if unavailable any other administrative staff person in the development office, shall cause instant photographs to be taken of such graffiti.  The Housing Manager or Assistant Manager must then cause the bias-related graffiti to be removed within one business day of that person receiving notice.  The Housing Manager or Assistant Manager must maintain a photograph of each incident of bias-related graffiti in the Development Management Office and promptly forward a photograph of each incident of bias-related graffiti to the Office of Civil Rights.
 
When an employee observes bias-related graffiti after-hours, that employee must promptly report the graffiti to the BHA Public Safety Department which shall promptly cause instant photographs to be taken of the graffiti and then cause the graffiti to be removed.  The BHA Public Safety Department shall report the graffiti to the Housing Manager or Assistant Manager and to the Office of Civil Rights by the next business day.
 
The Housing Manager is responsible for ensuring that graffiti is promptly photographed and removed and that the proper notifications are promptly made.
 
Boston Police Department Response
 
The above-described BHA response to incidents of bias-related graffiti is in addition to the Boston Police Department's proactive plan to address acts of bias-related graffiti.  Whenever the CDU receives an Administrative Report Form and/or photograph of bias-motivated graffiti, it conducts a follow-up investigation into such graffiti.