Job Title: Waiting List Analyst
Grade: 8
Salary Range: $ 45,264.75 - $53,045.06
Posting Date: September 03, 2010
Application Deadline: September 2, 2010
Application Procedure: Submit a cover letter along with a resume or employment application to the Director of Human Resources, 52 Chauncy Street, 9th Floor, Boston, MA 02111, or apply via e-mail by clicking here
General Description: Under general supervision, assists the Assistant Director and Director of Occupancy in the overall administration and maintenance of the public housing Waiting Lists and housing offer process. Directs and/or assists in the development of marketing strategies for BHA's public housing program. Oversees every aspect of the public housing waiting list analysis and housing offer process to ensure compliance with BHA Regulations. Based on an analysis of existing occupancy data, determines the number and types of applications which are referred to the screening process and maintains a sufficient pool of screen cases for each report vacant unit by site. Responsible for the efficient operation of the department's information management system which includes waiting list management and maintenance, assignment of eligible applicants and transfer to available units in an efficient and timely manner. Interfaces with staff in other BHA departments regarding such matters as marketing, waiting list management, vacancy turnaround and related occupancy matters. Generates both regularly-scheduled and special reports when requested. Ensures that all files to be placed into screening are identified, pulled, and appropriate notices are mailed and filed.
Duties & Responsibilities: • Analyzes waiting list data on a regular basis and when necessary, prepares or assists in the preparations of marketing initiatives to attract a broad range of applicants for both the Family Housing Program and the Elderly/Disabled sites.
• Confers with other BHA staff to ensure coordination of all marketing efforts. .
• Direct responsibility for the department's waiting list information, including regular analysis of occupancy data and determines (based on an established model) the number and types of applications by priority category, unit size and special housing need, which need to be referred to the screening process and that notices to schedule appointments with the departments' screening staff are mailed in a timely manner.
• Works with MIS staff to design all reports, and is responsible for producing all reports necessary to ensure that offers of housing are made to appropriate applicants ( including transfer applicants) and that the assignment of those applicants to available units is made in an efficient and expedient manner to minimize vacancy loss.
• Assists other Authority staff by developing and producing reports providing current waiting list data.
• Interfaces with staff in other Authority departments regarding marketing, waiting list management and other matters related to the general occupancy cycle including but not limited to receiving and processing transfer applications.
• Produces regular and special reports as necessary to update the estimated wait time to reach the screening process by site and by bedroom size.
• Maintains department records as well as applicant files related to the housing offer process in an efficient and secure environment.
• Performs other related duties as required.
Minimum Qualifications & Experience: A High School diploma or GED required and Bachelors degree preferred. Experience in the areas of management information systems, business administration or related field is preferred. Ability to handle multiple priorities as well as the ability to analyze data and recommend new business practices is required. Knowledge of fair housing and public housing regulations preferred. Ability to relate positively to the public. Demonstrated ability to write and speak effectively as well as a capacity to understand the concerns of individuals and families of low income. Experience in writing programs to extrapolate data from a database is required. Multi-lingual preferred. Willingness and ability to accept a wide range of responsibilities and to work in a challenging and often stressful environment is essential.
An Equal Opportunity/Affirmative Action Employer
Bilingual candidates are encouraged to apply
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