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52 Chauncy Street Boston, MA 02111-2375
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What happens after I make a complaint?

You will be assisted in completing a Civil Rights Administrative Report Form (CRARF). The BHA Office of Civil Rights will conduct an administrative inquiry and the Boston Police Department will conduct a criminal investigation. The BHA Office of Civil Rights will provide you with a copy of the results of the investigation.

When the offender is identified, the BHA will initiate appropriate civil action against their household. A private conference is required in all cases. In cases where the offender is not a resident, the BHA may request that the Boston or BHA Police issue a No Trespass Notice against the individual(s) to prevent them from entering BHA property.

You will be kept informed of the status of the investigation, but if at anytime you have questions, you should call the BHA Office of Civil Rights at 988-4383. Every effort is made to complete investigations within fourteen (14) days.


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